Reviews are part of the tour now.
Before a family visits, they’ve usually read what other families wrote. A handful of old, unanswered complaints can outweigh years of good care. Reputation work is about making your public picture more complete and more current.
Ask the right people at the right moment.
The families most likely to share a good experience are rarely asked. We help set up a simple, consistent way to invite feedback, such as after a successful rehab discharge, following platform rules and without incentives or filtering out unhappy people.
Respond with care, and with privacy in mind.
Responses to reviews are public. In healthcare settings, they must never confirm someone was a resident or share details of their care. We write response guidelines and templates your team can adapt so replies stay kind, brief, and appropriate, and move real concerns to a private conversation.
Know what’s being said, wherever it’s said.
Reviews appear on Google, Facebook, and senior living directories. We help you monitor them in one place and route feedback to the right person, so operational issues reach leadership, not just marketing.
Software for the inside of the building, too.
Marketing brings families to your door. Our core work is software and dashboards for census, staffing, and revenue. Read the skilled nursing software guide to see how we think about it.
Tell us about your community.
Share what you’re working on and we’ll talk through what would help.
Start the conversation